Refund policy
At Evolvee, we strive to ensure you love your purchase. However, all sales are final and non-refundable. We do offer size exchanges within a limited time frame if the item is unworn, undamaged, and in its original condition with tags attached.
Size Exchange Guidelines:
Eligible Items: Only unworn, unwashed items with original tags and packaging.
Time Frame: Exchange requests must be made within 14 days of delivery.
Return Shipping: Customers are responsible for return shipping costs.
Exchange Process:
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Contact our support team at evolveehq@protonmail.com with your order number and exchange request.
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Once approved, ship the item back to us within 7 days.
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Exchanges are subject to availability—if your desired size is out of stock, we’ll offer store credit.
Non-Exchangeable Items:
❌ Final sale items (if applicable)
❌ Worn, washed, or damaged items
❌ Items without original tags/packaging
How to Initiate an Exchange:
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Email evolveehq@protonmail.com with:
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Order number
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Item(s) for exchange
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Reason for exchange
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Follow the return instructions provided.
Once received and inspected, we’ll process your exchange or notify you if unavailable.
Note: Evolvee is not responsible for lost or delayed return shipments. We recommend using a tracked shipping method and to contact Carrier company to find out information on lost or delayed package.
For any questions, contact us at evolveehq@protonmail.com
Thank you for supporting us - Evolvee
Last Updated: [06/27/2025]
